We have highly skilled service engineers available who have all undergone rigorous training on all of the equipment we supply, and who all have at least 5 years’ industry experience. We can offer more extensive training programmes where required, and produce a complete training module for all of your engineers.

We run a dedicated spares and services desk during office hours.  If you require, an out of hours support hotline contract is available.


 

· UK based spares and service desk offering all genuine spares in pounds sterling. (Spare Parts: Genuine OEM vs Counterfeit)

 

· UK based service engineers trained at Grunwald, Germany.

 

· Dedicated Key Account Management and prescribed service plans to ensure machine longevity and avoid potential breakdowns.

 

· Ability to overhaul or repair components in our UK workshops.

 

· Training course for operators and engineers.

 

· Project Management Services.

Do you still only have analog telephone connections?

The time when analog telephone connections are used is approaching the end. This is already old-fashioned technology. For those who still use analog telephone connections it is time to change to modern, up-to-date digital technology. 

 

What does this mean for you?
Some time ago we informed all our customers who still have an analog modem that our technical support for telephone connections with analog modems will only be available until the end of 2018. 
Due to the priority of this issue and in order to maintain good connections to you and your GRUNWALD filling machine after 2018, we would like to take this opportunity to remind you of the urgency to change to a digital modem – the VPN-Box! 

 

From the 1st January 2019, only if your GRUNWALD filling machine is connected to the VPN-Box can we still
• get access to your GRUNWALD machines
• analyse errors in the PLC
• remove errors and
• make programme modifications.

 

By mounting a VPN-Box you will receive a safe and trouble-free internet connection (VPN)  and you can still use the GRUNWALD service portal.

 

If this affects you or you have any queries please contact our Spares and Servicing Department:

Tel: 01529 414999

email: spares@grunwald-uk.com

 

Product cancellation by 31st December 2018

We want Grunwald machines to give satisfactory service and to perform reliably for decades. However, sometimes this is tricky when machines are equipped with older servo components. 
Servo components are also subject to technical progress and have to be developed further and improved constantly. Therefore previous production of older models was stopped repeatedly in view of their economic feasibility - and the alternative technically advanced servo components were preferred, even though it is convenient to cling to a proven system.

 

One of our partners who has been supplying us with servo components for many years informed us that the production and supply of the following components of the PacDrive M family including the respective equipment and attachments will be stopped with effect from 31st December 2018: 

• Cx00 controller
• MC-4 servo drives
• iSh integrierte servo drives
• SM motors

 

The products of the PacDrive M family including the respective equipment and attachments can still be ordered with Grunwald until 30 November 2018. From 1st December 2018 prices are expected to rise. After 31st December 2018 these products will no longer be available. 

 

After the production of these products has been discontinued the support in terms of repair or spare parts for the products of the PacDrive M family including the respective equipment and attachments will be maintained until the final product cancellation on 31st December 2024. The spare part supply and support will be stopped by the supplier at this deadline. 
 

We therefore recommend all our customers use the remaining time to order and increase their warehouse stock as soon as possible to make sure that the machine operability is maintained. 

 

If this affects you or you have any queries please contact our Spares and Servicing Department:

Tel: 01529 414999

email: spares@grunwald-uk.com

 
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Grunwald UK Ltd